Customer Service & Telemarketing Specialist - Financial Solutions

Join Astra Credit Companies as a Customer Service & Telemarketing Specialist and become the frontline of financial solutions for our valued clients. This is your opportunity to build a rewarding career in a dynamic, customer-centric environment while contributing to our mission of providing accessible and innovative financial services in Badung, Bali.

As a Customer Service & Telemarketing Specialist, you will be responsible for handling inbound and outbound customer inquiries, providing exceptional service, and driving sales through effective telemarketing strategies. You will work closely with our team to ensure that our clients receive the best possible experience and solutions tailored to their needs.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries with professionalism and efficiency.
• Provide excellent customer service, resolving issues and addressing concerns promptly.
• Develop and implement telemarketing strategies to drive sales and customer engagement.
• Utilize CRM software such as Salesforce or HubSpot to manage customer interactions and track performance.
• Monitor and report on key performance indicators (KPIs) to ensure service quality and sales targets are met.
• Collaborate with cross-functional teams to ensure seamless delivery of financial solutions.
• Stay up-to-date with industry trends and best practices in customer service and telemarketing.
• Continuously improve skills and knowledge through training and professional development opportunities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or telemarketing in the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other relevant tools.
• Familiarity with financial products and services is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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