Aftersales Administrative Specialist - Industrial Robotic Automation

Join Industrial Robotic Automation, a leader in cutting-edge automation solutions, as an Aftersales Administrative Specialist in Surabaya, Jawa Timur. This role is perfect for detail-oriented professionals with a background in Mechanical or Electrical Engineering. You'll be part of a dynamic team dedicated to providing top-notch aftersales support for our industrial robotic systems.

In this role, you'll handle a variety of administrative tasks that keep our aftersales operations running smoothly. You'll manage customer data, coordinate with field technicians, and ensure that all paperwork is processed accurately. This is a fantastic opportunity to combine your engineering background with administrative skills in a fast-paced, innovative environment.

If you're passionate about automation and enjoy working in a team that values both technical expertise and administrative efficiency, Industrial Robotic Automation is the place for you. We offer competitive compensation, a collaborative work environment, and the chance to grow within a company that's at the forefront of industrial automation.

📋 Tanggung Jawab Pekerjaan

• Manage customer data and ensure accurate record-keeping using Salesforce and other CRM tools.
• Coordinate with field technicians to schedule service calls and ensure timely resolution of aftersales issues.
• Process and maintain all aftersales documentation, including service reports and warranty claims.
• Assist in the preparation of service agreements and contracts, ensuring compliance with company policies.
• Handle customer inquiries and complaints, providing timely and professional responses.
• Support the aftersales team by maintaining inventory records and ordering necessary spare parts.
• Participate in continuous improvement initiatives to enhance aftersales processes and customer satisfaction.
• Collaborate with the engineering and sales teams to ensure seamless integration of aftersales support with product development and sales activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in an administrative or support role, preferably in an engineering or industrial automation environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiar with CRM tools like Salesforce.
• Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders.
• Familiarity with industrial automation systems and processes is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in Six Sigma, Lean, or a related quality management system is a plus.

🛠️ Keahlian

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