Service & Operations Executive (Branch Operations)

Alliance Bank · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
Alliance Bank is seeking a dynamic and experienced Service & Operations Executive to join our team in Bali. In this role, you will be responsible for overseeing the day-to-day operations of our branches, ensuring exceptional customer service, and driving operational efficiency. If you are passionate about banking and customer service, and have a strong background in operations management, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the branch, including customer service, transaction processing, and compliance with bank policies and regulations.,Ensure high levels of customer satisfaction by providing excellent service and resolving customer issues promptly.,Manage and train branch staff to maintain high service standards and operational efficiency.,Monitor and report on branch performance metrics, including customer satisfaction scores, transaction volumes, and operational efficiency.,Collaborate with the regional management team to implement and improve operational processes and procedures.,Ensure compliance with all banking regulations, internal policies, and industry standards.,Handle customer complaints and escalate issues to the appropriate departments as needed.,Participate in branch promotions and marketing activities to drive customer engagement and growth.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Banking, or a related field.,Minimum of 3 years of experience in a similar role in the banking or financial services industry.,Strong knowledge of banking operations, products, and services.,Excellent communication and interpersonal skills, with the ability to work well under pressure.,Proficient in using Microsoft Office Suite, including Excel and PowerPoint.,Familiarity with banking regulations and compliance requirements.,Ability to manage multiple tasks and priorities in a fast-paced environment.,Experience in customer service and relationship management is a plus.

🛠️ Keahlian

Operational managementCustomer serviceProcess improvementTeam leadershipRegulatory complianceData analysisCommunicationProblem-solving
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