Customer Relationship Analyst (CRM & Loyalty Programs Specialist) - Join Electronic City Indonesia!

Are you passionate about building lasting customer relationships and driving business growth through data-driven strategies? Electronic City Indonesia is seeking a dynamic and results-oriented Customer Relationship Analyst to join our team! In this exciting role, you'll be part of a forward-thinking organization that values innovation and customer satisfaction. Based in Jakarta Selatan, you'll work closely with our sales and marketing teams to develop and implement strategies that enhance customer loyalty and drive sales growth.

As a Customer Relationship Analyst at Electronic City Indonesia, you'll be responsible for analyzing customer data to identify trends, patterns, and opportunities for improvement. You'll use tools like Salesforce CRM, Google Analytics, and Excel to create reports and dashboards that provide actionable insights. Your role will involve collaborating with cross-functional teams to ensure that our CRM and loyalty programs are aligned with business objectives and customer expectations.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data to identify trends, patterns, and opportunities for improvement.
• Develop and implement CRM and loyalty programs that enhance customer satisfaction and drive sales growth.
• Create reports and dashboards using Salesforce CRM, Google Analytics, and Excel to provide actionable insights.
• Collaborate with cross-functional teams to ensure that our CRM and loyalty programs are aligned with business objectives and customer expectations.
• Monitor and evaluate the performance of CRM and loyalty programs, making data-driven recommendations for optimization.
• Conduct market research and competitor analysis to identify opportunities for innovation and improvement.
• Provide training and support to sales and marketing teams on the use of CRM and loyalty programs.
• Stay up-to-date with industry trends and best practices in CRM and loyalty program management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in a similar role, preferably in the retail or e-commerce industry.
• Proficient in using Salesforce CRM, Google Analytics, and Excel.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Certification in CRM or loyalty program management is a plus.
• Fluency in English and Bahasa Indonesia.
• Passion for building lasting customer relationships and driving business growth.

🛠️ Keahlian

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