Client Service Center Associate

Join Sun Life as a Client Service Center Associate and become part of a team dedicated to making a real difference in people's lives. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to work in a dynamic and supportive environment. As a Client Service Center Associate, you will be the first point of contact for our clients, providing exceptional service and support. Your daily interactions will shape the client experience, ensuring they feel valued and understood.

At Sun Life, we pride ourselves on our commitment to excellence and innovation. Our team is passionate about delivering top-notch service, and we are looking for individuals who share this dedication. With a focus on continuous learning and development, we provide the tools and resources needed to help you grow both personally and professionally. This role is perfect for those who thrive in a customer-centric environment and are eager to make a meaningful impact.

📋 Tanggung Jawab Pekerjaan

• Handle incoming and outgoing calls, emails, and other client inquiries with professionalism and efficiency.
• Provide accurate and timely information to clients regarding product and service offerings.
• Assist clients with policy changes, claims processing, and other administrative tasks.
• Document all client interactions and maintain accurate records in our CRM system.
• Collaborate with cross-functional teams to resolve client issues and ensure high levels of customer satisfaction.
• Stay updated on company policies and procedures to deliver consistent and compliant service.
• Identify and address client needs, proactively offering solutions and support.
• Participate in quality assurance activities to maintain and improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle multiple tasks and prioritize workload effectively.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and a customer-centric approach.
• Fluency in English, both spoken and written.
• Basic computer literacy, including proficiency in Microsoft Office Suite.
• Ability to work well under pressure and meet tight deadlines.
• Willingness to travel to different locations within Bali as needed.

🛠️ Keahlian

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